These Terms of Service govern your access to and use of the Muster website, applications, and related services. By creating an account or using the service, you agree to these terms.

1. Agreement to these terms

These terms form a binding agreement between you and [Company legal entity]. If you accept them on behalf of an organisation, you confirm that you have authority to bind that organisation, and references to you mean that organisation.

If you do not agree to these terms, do not create an account or use the service. Where you and we have signed a separate written agreement covering the service, that agreement takes precedence over these terms to the extent of any conflict.

2. Eligibility and accounts

You must be at least [18] years old, or the age of majority in your jurisdiction, to use the service. You must not be barred from using it under the laws or sanctions programmes that apply to you.

You are responsible for the accuracy of the information in your account, for keeping your credentials confidential, and for all activity that occurs under your account. Notify us at [security@example.com] as soon as you become aware of any unauthorised access. We may suspend an account we reasonably believe has been compromised.

3. Subscriptions, billing, and renewal

Paid plans, features, and fees are described at [pricing page URL]. Unless stated otherwise, fees are charged in advance for the applicable billing period and are non-refundable except where required by law.

Subscriptions renew automatically for successive periods of the same length unless cancelled before the end of the current period. You may cancel at any time from your account settings, and cancellation takes effect at the end of the period already paid for.

Fees are exclusive of taxes, which you are responsible for. We may change our prices with at least [30] days notice, and the new price applies from your next renewal.

4. Free trials and beta features

We may offer free trials or make features available as alpha, beta, or preview. Those features are provided as-is, may change or be withdrawn at any time, and are excluded from any service level or support commitment.

We may end a free trial at any time, and any data created during a trial may be deleted if you do not convert to a paid plan within [14] days of the trial ending.

5. Acceptable use

You agree not to:

use the service in violation of any applicable law or regulation;
copy, modify, reverse engineer, decompile, or attempt to derive the source code of the service, except to the extent that restriction is unenforceable under applicable law;
probe, scan, or test the vulnerability of the service, or circumvent rate limits, authentication, or other security or access controls;
resell, sublicense, or make the service available to third parties except as expressly permitted in writing;
upload malware, or content that infringes the rights of others or that is unlawful;
use the service to build a competing product, or to benchmark it for publication without our prior written consent; or
access the service by automated means other than through our documented API and within its published limits.

We may investigate suspected violations and may suspend access where we reasonably believe there is a risk to the service or to other customers.

6. Your content and connected services

You retain all rights in the content and data you submit to the service or that we read from providers you connect. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, and display that content solely as needed to operate and support the service for you.

You are responsible for having the rights and permissions necessary to connect a provider and to authorise our access. We request read-only scopes wherever a provider offers them, and we access connected accounts only within the scopes you grant.

You are responsible for maintaining your own copies of anything you would need if the service became unavailable.

7. Our intellectual property

The service, including its software, design, documentation, and trade marks, is owned by [Company legal entity] or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the service during your subscription, and reserve all rights not expressly granted.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you.

8. Third-party services

The service integrates with third-party products that we do not control. Your use of those products is governed by their own terms and privacy policies, and we are not responsible for their availability, accuracy, or practices.

If a third party changes or withdraws an interface we rely on, we may modify or discontinue the corresponding feature without liability to you.

9. Confidentiality

Each party may receive confidential information from the other. The receiving party will use it only to perform under these terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers who need it and are bound by comparable obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it without a duty of confidentiality, is independently developed, or must be disclosed by law, provided reasonable notice is given where permitted.

10. Availability and support

We provide the service on a commercially reasonable efforts basis and may perform planned maintenance, for which we give advance notice where practicable. Any uptime or response-time commitment applies only where it is stated in a service level agreement executed between us.

Support is provided through [support@example.com] during [business hours and time zone].

11. Disclaimers

To the maximum extent permitted by law, the service is provided as-is and as-available, and we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the service will be uninterrupted, secure, or error free, or that health scores, reports, and other output will be accurate, complete, or suitable for any decision you make. Nothing in this section limits warranties that cannot be excluded under applicable law.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these terms will not exceed the greater of [the amounts you paid us in the twelve months before the event giving rise to the claim] and [100] in [currency].

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

13. Indemnification

You will defend and indemnify [Company legal entity] against third-party claims, and reasonable costs and damages finally awarded, arising from your content, your use of the service in breach of these terms, or your violation of applicable law.

We will give you prompt notice of any such claim, reasonable cooperation at your expense, and control of the defence, provided that any settlement that imposes obligations on us requires our written consent.

14. Term, suspension, and termination

These terms apply from the moment you first use the service and continue until your account is closed.

Either party may terminate for material breach if the breach is not cured within [30] days of written notice. We may suspend access immediately where required by law, or where continued access presents a security or legal risk.

On termination, your right to use the service ends and we may delete your data after a grace period of [30] days, during which you may export it. Sections that by their nature should survive termination will do so, including confidentiality, disclaimers, limitation of liability, and governing law.

15. Changes to the service and to these terms

We continue to develop the service and may add, change, or remove features. We will not make a change that materially degrades a core feature of a paid plan during a period you have already paid for, without offering you a pro-rated refund.

We may update these terms. Material changes take effect [30] days after we post them or notify you, and your continued use of the service after that date means you accept the revised terms.

16. Governing law and disputes

These terms are governed by the laws of [Jurisdiction], without regard to its conflict of law rules, and the courts of [venue] have exclusive jurisdiction, subject to any mandatory rights you have as a consumer in your country of residence.

Before starting proceedings, each party agrees to attempt to resolve the dispute informally by contacting the other and negotiating in good faith for at least [30] days.

17. General

These terms, together with any policies referenced in them, are the entire agreement between the parties on this subject and supersede prior discussions. You may not assign them without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

If any provision is held unenforceable, it will be limited to the minimum extent necessary and the remaining provisions stay in force. A failure to enforce a provision is not a waiver of it. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Notices to you may be sent to the email address on your account; notices to us should go to [legal@example.com].

18. Contact us

For questions about these terms, contact [legal@example.com], or write to [Company legal entity], [Registered address].

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